Say hello
Raindance AI is run by a small team, and the same people who build it read the mail. Whether something broke, a charge looks wrong or you just have an idea, we would like to hear it.
How to reach us
Email us: support@raindance-ai.org. If you are signed in, the feedback box in the app is just as good and already knows which account you are writing from.
What to include
- The email address on your account.
- A link to the video, or roughly when you generated it.
- What went wrong, and what you expected instead.
- A screenshot, if there was an error message on screen.
That is usually everything we need to fix a problem in one reply instead of three.
Common topics
- Billing and refunds — a charge you do not recognise, a plan you want to cancel, credits that did not arrive. Failed renders are refunded automatically; our refund policy covers the rest.
- A failed or rejected video — tell us which photo and scene you used and we will look at the render.
- Deleting your photos or your account — you can do both yourself, and our privacy policy explains what happens to the files; write to us if anything looks left behind.
- Business, press and partnerships — tell us what you have in mind and who you are writing for.
If you are still finding your way around, the guides answer most questions about photos, scenes and clip length faster than we can.
When we reply
We usually reply within 1–2 business days. Weekends and holidays can push that out a little. One email is enough — a second one does not move you up the queue, and it sometimes splits the conversation into two threads.